Motorola is penalized by the Thane District Consumer Dispute Redressal Forum for manufacturing a faulty handset and selling it to a customer named Ramesh Shah, who lives in Vasai Town located in the Thane district of Maharashtra. The consumer Forum of the Thane District has ordered to pay a hefty compensation of fifty thousand rupees to the customer who purchased the model Moto Ming which is manufactured by the Motorola Company. The judgment was ordered by a special bench presided by the Forum’s President, Umesh Jhavalikar and another member of the Forum N D Kadam. The customer Ramesh Shah brought the handset from a shop named Sangvi Telecom by shelling out ten thousand and two hundred rupees from his own pocket. With the purchase the unending of his ordeal began. On the second day of his purchase he faced a severe problem with the audio of the handset and he immediately reported about the problem to the shop, from where he purchased the same. Though the Sangvi Telecom rejected his plea and dodged his complaint tactfully. Though the customer stuck with his complaint and pursued it further. Then later a service center of the Motorola Mobiles in Thane named, Siddhivinayak Tele in Thane catered to the complaint of the customer and replaced the handset and delivered the same to the customer. Even after the service, the problems remained same and more and more complications popped up within the handset. The customer’s complaint went unheard but after marathon persuasion the handset was collected from the customer and never returned back to the customer.
To end his humiliation, Shah the customer filed an official complaint at the Consumer Forum’s office located in Thane. The customer in his complaint has slapped international mobile brand, Motorola with a mammoth sum of one lakh rupees to be paid for the inconvenience which he faced and to fulfill his legal expenses. After the complaint was registered in the forum Motorola urged to the Forum to dismiss the complaint as they promised to replace the handset to the customer. Though the plea of the mobile giant went unheard in front of the bench of the Forum and they ordered the Motorola to pay the complainant sixty thousand two hundred which includes the cost of the handset which is ten thousand two hundred within a framed time period of thirty days.